Incidents reported on status page for reportgarden https://status.reportgarden.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d30e9b5417fbbed7c484a66abf4cafa4.jpeg https://status.reportgarden.com/ en https://status.reportgarden.com/incident/748094 Tue, 21 Oct 2025 08:19:00 -0000 https://status.reportgarden.com/incident/748094#77aaf320241eb5b8b3f4007c36fb2ee85fb2100cbfa031f135e50b00cca88246 We confirm the resolution of a service interruption that was entirely attributable to a service degradation experienced by our primary upstream data provider. This external service degradation impacted our scheduled background processing jobs, including automatic reports, data fetches, and pipeline synchronizations. The incident began on October 20, 2025, at 08:43 UTC and was fully resolved on October 21, 2025, at 04:13 UTC, lasting 19 hours and 30 minutes. Crucially, __all core application functionalities remained fully operational__ throughout this period. Following the restoration of service by our provider, our operations team successfully triggered and completed all delayed jobs, and a full data integrity check confirmed that no data was lost or corrupted during the event. https://status.reportgarden.com/incident/725868 Tue, 16 Sep 2025 11:39:00 -0000 https://status.reportgarden.com/incident/725868#5d68f5c43efb2873d6ca447a36a3b537a499121e5850f49e48da76f89e003da8 On Sept 16th, users experienced issues linking their accounts within our application. This was a direct result of a security enhancement we deployed. We quickly identified and resolved both the underlying security vulnerability and the resulting account linking failure. https://status.reportgarden.com/incident/601878 Thu, 12 Jun 2025 18:45:00 -0000 https://status.reportgarden.com/incident/601878#95ff920977316c06271da1341a15f877a067327b352c050362dfb570779d370a We are currently experiencing issues with Google-related data sources due to a broader outage affecting multiple Google services. As a result, some of our dependent services are also impacted, and data loading functionality may be temporarily unavailable. We are actively monitoring the situation and will provide updates as more information becomes available. We appreciate your patience and understanding. https://status.reportgarden.com/incident/599966 Tue, 10 Jun 2025 14:54:00 -0000 https://status.reportgarden.com/incident/599966#f52f2d611c5a2ad551b7d3df95a024a1da4e5fee3b0f6f989b05161c04c07c2c We are currently experiencing service disruptions due to an incident with our infrastructure provider, Heroku. They have acknowledged the issue, which you can track at https://status.heroku.com/incidents/2822. Basic reporting functionality on our website has been restored. However, other features such as automatic reporting and budget tracking are still affected. We are monitoring the situation closely and will provide updates as they become available. https://status.reportgarden.com/incident/568364 Sat, 17 May 2025 07:00:00 -0000 https://status.reportgarden.com/incident/568364#529552cffc32a254c1176f3eff727a6882703efb99bf2c2830a22567cf035744 Maintenance completed https://status.reportgarden.com/incident/568364 Sat, 17 May 2025 06:00:00 -0000 https://status.reportgarden.com/incident/568364#ca2fd98ba5a3b5134af17b798bfe04271752ecc29b85cccf961648c20204c784 We will be performing scheduled maintenance on our production database to enhance system performance. During this maintenance window, the application will be temporarily unavailable. We expect all services to resume normal operation once the maintenance is complete. If you experience any issues after the maintenance window, please contact us at support@reportgarden.com. https://status.reportgarden.com/incident/528497 Sat, 15 Mar 2025 06:00:14 -0000 https://status.reportgarden.com/incident/528497#83e1cb743dd3658ddc6ac08252de94d3fcb89ade5689876f9bd15a02353a9ec8 Maintenance completed https://status.reportgarden.com/incident/528497 Sat, 15 Mar 2025 05:30:14 -0000 https://status.reportgarden.com/incident/528497#2131b0068ba51f7f91d9da84d30b4b5b8deaec8ba12f42ee61e4a9a08d6a7a73 We will be performing routine maintenance on the Global Search feature to enhance its performance. During this time, the Global Search feature will be temporarily unavailable. All other functionalities of the application will remain fully operational. https://status.reportgarden.com/incident/508346 Thu, 06 Feb 2025 04:20:00 -0000 https://status.reportgarden.com/incident/508346#052089a6aa2f93215699759dd42ba320ce1bda3f2dd8998ee5920e6bb3c84f2f On February 6, 2025, an outage was identified with the Meta Ads API, impacting the availability of custom conversion data. This issue affected multiple applications relying on the API for tracking conversions. A bug report was filed with Meta under https://developers.facebook.com/support/bugs/642520381790361/, and the incident is being monitored for resolution. No immediate workaround was available at the time. https://status.reportgarden.com/incident/441644 Fri, 04 Oct 2024 07:17:00 -0000 https://status.reportgarden.com/incident/441644#4ce528eda3ccdeb11e7a14ce050255ba6068dfa4681c5bb1351c257fdc06bf1f What happened? Facebook Insights deprecated several key metrics, and starting on September 16th, their API began returning errors whenever any of these deprecated metrics were included in queries. As a result, some scheduled reports failed to generate, causing disruptions in data reporting. What did we do? We identified and removed the deprecated metrics from all affected widgets to prevent further errors. Additionally, we manually re-triggered the failed report schedules to ensure data delivery and restore normal functionality. Current Status The full list of affected dimensions and metrics is available in our support article: https://support.reportgarden.com/en/articles/9948074-facebook-page-insights-metrics-latest-changes-october-2024. These deprecated metrics will no longer return any data in reports or dashboards, and we've updated all existing widgets to remove them accordingly.